Enhancing Patient Outcomes through Healthcare BPO

We provide intelligent health operations that enhance patient outcomes, control costs, and foster greater engagement between consumers and providers.

What we do

Healthcare leaders with a proactive mindset must leverage innovation and emerging technologies to responsibly and resiliently manage their operations. Our organization offers advanced health operations that optimize patient outcomes, effectively manage costs, and foster greater engagement between consumers and providers. By combining extensive healthcare delivery experience, subject matter expertise, advanced analytics, automation, and a talented workforce, we empower our clients to achieve remarkable growth. We seamlessly integrate digital transformation throughout the entire operational process, ensuring streamlined operations that cater to the evolving healthcare landscape of the future.

We offer a comprehensive range of healthcare BPO services

Claims Services: Our team of experienced claims professionals has partnered with six clients, resulting in significant cost savings of over $60 million in administrative and medical expenses.

Membership Services: We streamline the quote-to-card process, reducing enrollment turnaround time by up to 60%. Our proactive management approach ensures greater predictability throughout the process.

Provider Services: By enhancing data accuracy and minimizing turnaround time and pended claims volume, we strengthen relationships with healthcare providers and promote improved compliance.

Utilization Management: Through services such as prior authorization intake, clinical claim review, and appeals support, we actively engage consumers and providers to drive better health outcomes.

Population Health: Our comprehensive population health services include health risk assessments, outreach initiatives, program enrollment and referrals, patient support services, and quality reviews for effective care coordination.

Care Value: We prioritize improved patient outcomes by offering member and provider outreach programs that provide education, support, and address care gaps. Additionally, our medical record services further enhance the quality of care delivered.

Customer Service and Support: We provide exceptional customer service and support to healthcare providers and patients, addressing inquiries, resolving issues, and ensuring a positive experience throughout the healthcare journey.

Telehealth Support: Our telehealth support services assist healthcare organizations in implementing and managing telehealth platforms, including appointment scheduling, patient triage, and technical support, enabling efficient virtual care delivery.

Patient Billing and Collections: We manage patient billing processes, including generating statements, handling inquiries, and implementing effective collections strategies, ensuring timely and accurate payment collection while maintaining positive patient experiences.

Revenue Cycle Management: Our experts streamline the entire revenue cycle process, from patient registration to claims submission and payment collection, ensuring optimized revenue and reduced denials.

What sets MOArt Apart

• Human + Machine Talent: Our approach leverages the expertise of our skilled workforce, including clinical and administrative healthcare industry professionals, data scientists, and AI experts. We combine the power of advanced analytics and industry knowledge to create a synergy between human and machine intelligence.

• Innovative Analytics for Value Creation: Our advanced analytics capabilities drive operational efficiency while delivering valuable business insights directly to our clients. This continuous feedback loop fuels ongoing innovation and propels our operations towards increased value generation.

• Agility and Scalability for Rapid Value Delivery: Our extensive knowledge and experience enable us to rapidly scale operations without compromising on quality. We can seamlessly onboard experienced talent and provide cutting-edge training, reducing the time required to achieve a steady-state and go-live status.

• Comprehensive Global Health Expertise: MOArt BPO's global health vertical encompasses a broad range of industry knowledge and expertise. We offer end-to-end services tailored to the unique needs of the healthcare sector, ensuring a head start in realizing value and driving positive outcomes.

HOW TO GET STARTED

• Health Check: Conduct a thorough assessment of your current state compared to industry best practices. Identify areas for improvement and opportunities for optimization in your healthcare operations.

• Art of Possible: Discover the potential value and benefits that MOArt can bring to your organization. Explore the innovative solutions and capabilities we offer in healthcare business process outsourcing.

• Business Case: Develop a comprehensive business case and roadmap that outlines the strategic objectives, projected outcomes, and ROI of implementing MOArt services. Clearly articulate the value proposition and align it with your organizational goals.

• Make it Real: Take concrete steps to make the transition to MOArt a reality. Work closely with our team to establish the necessary foundations, infrastructure, and processes to support the seamless integration of our services into your operations.

• Realize the Value: Once the implementation is complete, focus on realizing the value and benefits of partnering with MOArt. Measure and monitor the impact of our services on your healthcare operations, patient outcomes, cost savings, and overall performance. Continuously optimize and refine your processes to maximize the value delivered.

Structured Approach to a Successful Journey with MOArt

If you're looking to achieve operational excellence and drive success in healthcare, MOArt can help. Our team of experienced professionals is committed to leveraging our expertise and capabilities to help our clients achieve their healthcare objectives.

By following this structured approach :

Step 1 - Define Your Healthcare Objectives : The first step to success is defining your healthcare objectives. What do you want to achieve? What are your goals? By clearly defining your objectives, you'll have a roadmap for success and a clear understanding of how MOArt can help.

Step 2 - Assess Your Current Operations: Next, assess your current operations. What processes are working well, and which ones need improvement? What are your biggest pain points and challenges? By understanding your current operations, you'll be better equipped to identify opportunities for improvement.

Step 3 - Collaborate with MOArt Experts : With your healthcare objectives and current operations in mind, it's time to collaborate with MOArt experts. Our team has extensive experience in healthcare operations, and we'll work with you to identify solutions to your biggest challenges and opportunities for improvement.

Step 4 - Develop a Customized Solution : Based on the collaboration with MOArt experts, we will develop a customized solution tailored to your specific needs and objectives. This solution will leverage our expertise, advanced technologies, and industry best practices to address your pain points and drive operational excellence in your healthcare organization.

Step 5 - Implement and Optimize : With the customized solution in place, we will guide you through the implementation process, ensuring a smooth transition and minimal disruption to your operations. Our team will work closely with you to optimize the solution, making necessary adjustments and refinements to maximize its effectiveness and impact.

Step 6 - Monitor and Measure : Once the solution is implemented, we will continuously monitor and measure its performance against your defined objectives. This includes tracking key metrics, analyzing data, and providing regular reports and insights to keep you informed about the progress and impact of our services.

Step 7 -  Continuous Improvement : Achieving operational excellence is an ongoing journey. We will actively seek opportunities for continuous improvement and innovation, identifying new ways to enhance your operations, drive cost savings, improve patient outcomes, and deliver value to your organization.

You can embark on a successful journey with MOArt, leveraging our expertise and capabilities to achieve operational excellence and drive success in the healthcare industry. Our commitment to collaboration, customization, implementation, and continuous improvement ensures that we deliver tangible results and exceed your expectations.